General terms and conditions for ticket sales
Your ticket is only valid on the day and for the performance stated on the ticket.
The ticket is not valid without a valid barcode or QR code.
The person named on the ticket must also be present.
Any alteration, deletion of text, or making any mention illegible will render the ticket void and access will be denied.
To allow checks against fraudulent use, the ticket is equipped with a unique barcode/QR code that will be scanned at the entrance. A barcode or QR code can only be scanned once.
Anyone attempting to enter with a ticket bearing the same barcode or QR code will be denied access without any right to compensation. We recommend not printing a ticket with a QR code.
Your ticket is always available in the “my account” section of the site where you purchased your tickets, either via beat-tickets.be or ticketmaster.be. If you cannot find it for any reason, contact the be•at help center. You can also go to the box office, which usually opens 30 minutes before the venue doors open, if you have trouble downloading your ticket. Not turning up to the event does not entitle you to a refund.
Do not buy your ticket on the street before the concert. It may be counterfeit. Access can be refused or denied at any time.
Likewise, do not buy your ticket on auction sites or unofficial ticket resale platforms. We cannot guarantee access; the ticket may be fake. If you are looking for last-minute tickets (on the day of the concert), keep an eye on the venue’s or artist’s website/social media: sometimes seats become available at the last minute due to production changes. Make sure you pay immediately, otherwise the tickets will be canceled.
Unused tickets will not be refunded.
Tickets will only be refunded or exchanged if the event is canceled. Cancellations and/or changes to the opening acts, support acts or changes to the start time announced in time (at least 24 hours in advance) do not entitle you to a refund or exchange. Always read the info email sent 1–2 days before the event carefully. Any disputes regarding cancellations or changes are the sole responsibility of the event organizer.
The mention “general admission” means that seats are unnumbered. In practice, this means you are free to choose a seat or standing spot. The number of places on the main floor is limited for safety reasons. If you want a spot on the main floor, arrive early to secure it. Access to the main floor may be denied once the limit has been reached.
