Good agreements make good friends. That’s why it is important to us to inform you about the general terms and conditions of the various be•at VIP Experiences.

Price

• The prices of the different be•at VIP Experiences are mentioned with and without VAT. The VAT is at the expense of the buyer. All costs at the expense of the buyer are included in the price, except as indicated below.
• The be•at VIP Experience consists of services (including access to the event, catering, parking, etc.) for which VAT is applicable in the country where the services are provided, in this case, Belgium, following Articles 47, 53 and 55 of the European VAT Directive 2006/112/EC. Thus, these services cannot be considered ‘intracommunity services’ and can therefore not be invoiced without Belgian VAT.

Reservation

• Your reservation will be held in your name provided that the payment term mentioned in the confirmation is respected. You can pay either by credit card (VISA, MasterCard), debit card, or iDEAL.
• When making a reservation, you can request an invoice by checking the box next to ‘I want an invoice’. You will have the option to add an invoice reference (however, descriptions such as ‘teambuilding’ or ‘promotional present’ will not be accepted for legal reasons). The invoice will be sent by email, no later than 3 weeks after purchase.
• The individual or company ordering the tickets is considered the rightful client and stands surety for payment, even if the be•at VIP Experience tickets will be invoiced, booked and transmitted to a third party.

Payment and delivery

• After registration of your order, you will receive a confirmation by e-mail from be•at and Ingenico.
• After receipt of your payment and at the earliest 3 weeks before the event, your be•at VIP Experience tickets will be available in the online portal.

Use

• Our products (tickets, vouchers) always remain our exclusive intellectual and material property. Consequently, any reproduction or imitation in any form or by any process whatsoever is strictly prohibited. Each ticket can only be scanned once at the entrance. Holders of duplicates will be barred from entering.
• Except in the case of written permission from the organizer, any commercial use of the name or logo of the event or the artist is strictly prohibited.
• It is strictly prohibited to commercialize the be•at VIP Experiences or to make it available to third parties in any way, without prior approval of be•at venues nv. It is therefore forbidden to organize competitions, set up commercial campaigns, or resell or pass on the be•at VIP Experiences to anyone else. Be•at venues nv is entitled to deny access to holders of resold, commercialized, or otherwise transferred tickets, without any form of compensation for the original or subsequent buyer or holder.

Changes or cancellation

• Changes to the program, dates and/or locations of the shows, changes in the set-up and/or availability of the seats, and cancellations of shows are the sole responsibility of the organizer.
• Be•at VIP Experiences are only reimbursed or exchanged by be•at venues nv if the event is canceled. Buyers will then be notified by email and will receive the necessary instructions for reimbursement or to exchange their tickets for another event.
• Be•at venues nv holds the right to change the content of the be•at VIP Experiences at all times. In case of any modification, we will inform the buyer in advance and, if the proposed alternative is not accepted, give the option to cancel the booking without any extra cost.

Complaints or disputes

• Complaints can be reported through the contact form or by phone, by calling +32 3 400 40 44.
• Any disputes will be submitted to the courts and tribunals of Antwerp.

Privacy

• During be•at VIP Experiences, photographs may be taken of the attendees. These pictures can be used on our communication channels (website, social media, print). If you prefer not to be photographed, you can inform the photographer or let us know through the contact form or by calling +32 3 400 40 44.
• Please also read our privacy policy, which is an integral part of our terms and conditions.

Cancellation policy

For private individuals

Definition: a private individual is any person who places orders without any commercial purpose, for their own account or, by extension, on behalf of third parties within the domestic sphere (family, friends and acquaintances) and for their own use, whether or not in the presence of the third party.

The right of cancellation included in Article VI.47 of the Code of Economic Law does not apply to contracts concluded through this website, based on Article VI.53,12° of the Code of Economic Law. Therefore, the right of cancellation does not apply and the consumer does not have the right to renounce his purchase.

Nevertheless, be•at venues nv will carefully consider any request for cancellation made within 24 hours after reservation. If a cancellation is deemed possible, we will charge an administrative fee of 10% of the total amount. A cancellation request has to be submitted by e-mail or through the contact form.

For companies

Definition: a company is an entity, with or without a VAT identification number, that places orders for third parties outside the domestic sphere (clients, business relations, employees) for a specific commercial purpose.

For companies, all orders are final.